We’re available Mon–Fri, 8:30am–5:30pm CT. If we miss you for some odd reason, we will get back to you as soon as we possibly can. You can contact us here. If you have a return, please do not mail it back to our offices. Please contact us to request a Return Authorization to return the product directly to the vendor.

Purchasing Platform, Inc.
444 N Wells St, Ste 502

Chicago, IL 60654
(312) 583-7500
support@purchasingplatform.com

Return Policy

If you are not 100% satisfied with your purchase, you can return your non-special order products for a full refund (less shipping fees). You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. For orders containing special order products, you may return the special order products, or be entitled to a replacement special order product only if such products are found to be defective. We will need to set up a Return Authorization prior to you shipping the order back to the vendor. Simply contact us and we will assist you with your Return Authorization.

Safe & Secure Ordering

At Purchasing Platform we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. This the same secure ordering security used by large online retailers. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Location line of your browser. If you have accessed our secure server, the first characters of the address in that line should change from "http" to "https."

Shipping Methods

Our shipping times vary by vendor. Please see your order confirmation, or you can see the vendor description for estimated shipping times.

Order Status

Once you place your order, you will receive two follow up emails from Purchasing Platform: an order confirmation email and a shipping confirmation email. Please read these emails carefully and if any discrepancies are found, please email us immediately.

Product Information

Sometimes we do make mistakes on occasion when we enter information into our site. As such, we reserve the right to make 'corrections' to information found on our site and 'corrections' to orders if affected. 

Price Changes

Yes, we update our prices. Occasionally, a price may be entered into our site incorrectly and we do not catch our error until we process your order since this data is sent from our vendors. As such, we reserve the right to make 'corrections' to information found on our site and 'corrections' to orders if affected. Also, prices are based on the information our vendors provide us. It is not uncommon for our manufacturers to raise prices on us from time to time. Thus, our site may state different levels of pricing at different periods of time. 

Terms of Use

Your use of Purchasing Platform’s services is important to Purchasing Platform. To better protect your use we provide this notice explaining our terms of use and the choices you can make about your use of Purchasing Platform’s services: [Terms of Use]

Privacy Statement

Your privacy is important to Purchasing Platform  To better protect your privacy we provide this notice explaining our practices and the choices you can make about the way your information is collected and used: [Privacy Statement]